***For a limited time there is FREE Shipping for all orders over $225.00, this is a limited timed event and can end at any moment.

For NEW customers only, we offer a 15 day, exchange policy for non-cosmetic purchases. Exchanges only. No returns accepted on cosmetics (or cosmetic assessories and products), cosmetic colors, Airtan, other liquids or expendables.

Items must be in resalable condition and UNUSED. Items with scratches, cosmetic or mechanical damage will not be accepted for return. Items USED will not be accepted as exchangable.

All claims for items that are missing, incorrect or damaged must be made by customer within 5 business days of receipt of products.

Please contact Customer Care (returns@Palazah.com) for an return authorization number, address and instructions. With your RA# your refund (exchange) will be completed within 30 to 45 days. It may delay your refund (exchange), if returned items are received by our general warehouse without an RA# identification.

Most products are shipped within 24 business hours but please allow up to 3 business days for possible processing and shipping. Please allow sufficient business days from the time your order is submitted for it to be processed and shipped. (e.g. Three Day processing means three business days). Please note that Saturday, Sunday and holidays are not considered business days.

Any customs duties which are payable for shipments to countries outside the USA are the sole responsibility of the customer. Customer acknowledges that customer is responsible for any fees, penalties or surcharges applied by carrier resulting from inaccurate, incomplete or inadequate data, provided by customer for parcels shipped using service, after payment for shipment is received.

Orders received by 12:30 p.m. EST., (Monday thru Friday) is considered that business day; if your order is received AFTER 12:30 pm EST., it is considered the next business day. Please note that when you place an order you will receive an immediate notification that your order has been processed. In the event that this notification is not received contact us at sales@Palazah.com.

Also, if you desire changing your current order or shipping address you must immediately contact us at the address as stated above. You will be required to state your notification number for order verification.

If you are reading this on our site we are offering you a FREE DISCOUNT CODE just for shopping with us! Please click the 'Live Chat' option and the operator will be happy to give you a code to purchase an item right now; no minimum purchase amount. You must use the coupon at the time of receipt and cannot be used with any other offer at the same time.

To track your order, simply go to http://www.usps.com and insert your tracking number.

Pack everything carefully and include a copy of your invoice.

No returns or exchanges on SPECIAL ORDER ITEMS.

Customers are responsible for ALL shipping and handling charges.